Operations and Billing Lead

Location: Remote

Type: Full-time

About Us

Resolve is an 11-person SaaS startup helping construction companies and builders review faster. Our clients include general contractors, specialty subcontractors, owner operators and engineering companies—companies that build the world around us. We’re growing fast and looking for a detail-oriented, proactive Billing and Operations Lead to take charge of key administrative processes that keep our business humming.

What You’ll Do

You’ll own and improve the day-to-day administrative workflows around our billing, collections and procurement process that support our sales team and customers. You will be interfacing with our sales team to track and understand deals and interfacing directly with customers’ procurement teams to manage billing and vendor onboarding. This role has the opportunity to grow into a broader internal operations role that could oversee broad areas such as Revops, HR, Accounting, Investor Relations, and Banking. This is a high-impact role that will touch:

Invoicing & Collections

• Collect, track and process POs from our customers
• Send recurring and one-off invoices to customers (primarily construction companies)
• Track outstanding accounts receivable and follow up persistently with customers to ensure timely payments
• Reconcile payments received with invoice records (via Stripe, ACH, check, etc.) on a frequent basis
• Maintain clean records in our billing and CRM systems (bonus for prior experience in Hubspot or Salesforce)
• Become comfortable with multiple procurement systems like Oracle, SAP, etc.

Vendor & Back-Office Coordination

• Manage the vendor onboarding process for our sales team: onboarding forms, W-9s, NDAs, and verify payment info with our customer’s procurement team.
• Track and process Resolve vendor invoices, coordinate approval workflows
• Assist with internal reporting as it relates to accounts receivable and customer tracking
• Identify and propose process improvements as we scale

Internal Growth Paths Available

• HR: Support HR operations like employee onboarding, payroll, benefits management
• Finance: Help with banking, credit card administration, monthly accounting, taxes and financial reporting
• Security and Compliance: Become familiar with answering security questionnaires, our trust center and security systems (Vanta). 
• Investor Relations: Dive into investor relations and learn about cap table management, 409a valuations, employee option grants, and more.
• Revops: Create processes and automated workflows to speed up our sales’ team velocity. Learn to use AI to write scripts in Hubspot and our other tools.

What We’re Looking For

• 1–3 years of experience in finance / billing operations, accounting support, procurement or admin roles (bonus if at a startup or in construction/real estate/contractor-facing business)
• Meticulous attention to detail and strong organizational skills
• Comfortable nudging customers to pay on time—you’re polite but persistent
• Familiarity with tools like Hubspot, SAP, Oracle, QuickBooks, Stripe, Gusto, or similar a plus
• Eager to learn and grow into broader operations or finance responsibilities

Why Join Us

• Get in early at a growing SaaS startup in an industry ripe for disruption
• Work directly with the founders and leadership team
• Help build the internal engine that powers our company
• Health/dental/vision benefits, competitive salary, basic life insurance, and equity options
• Home office budget
• Salary Range: $65 - $95k